Frequently Asked Questions:
Q: I live in Barrie / Windsor / Toronto / London (etc.), do you still deliver for free?
A: Yes - Conway's prices include the HST and delivery within SW Ontario. We don't draw borders - we agree to do deliveries based on the circumstances of the order. For example: if you have placed a large order we will make sure to organize a truck going your way - no matter what. For smaller orders we will need to ask you to be more patient for the delivery - as we wait for more deliveries in your area, so as to keep our environmental impact as small as possible.
Q. What is not covered by the Conway 7-year Fabric and/or Leather Protection plans?
A: The protection does not cover against damage/stains from Pets, intentional damage, ink stains, or acts of god. Other stains or damage are covered under you warranty for a period of 7 years from the day of delivery.
It should be noted that the Conway fabric/leather protection only provides coverage for the most abused part of your furniture, specifically the leather or fabric covering, and does not confer any additional coverage to the foam, construction, or other components beyond what is covered by their regular warranties.
Q. Our furniture has become soiled and we did not purchase the 7-year fabric/leather protection - are we still able to have our furniture cleaned?
If you did not purchase the additional protection and your furniture is in dire need of some professional help, just call us at 519-291-3820, explain the situation, and Conway would be happy to link you up with the proper qualified technician to do the job!
Q. I bought a chair 5 years ago from Conway and it has started to sag / get looser / make a noise / feel uncomfortable - what can Conway do?
A. Call us! Our staff have the ability to diagnose and service issues in your furniture, from broken springs to foam that is just 'getting old', Conway can help! If your piece is still under warranty the work will be done at no cost to you - if it is out of warranty there may be a small change just for the cost of the parts. Conway is here to help you for the life of your furniture. When in doubt just call us at 519-291-3820!
Q. Where is Conway located?
A. Conway Furniture is located near the crossroads of Perth County Line 86, and Highway 21, in Listowel, Ontario. We are approximately 40 minutes from Kitchener/Waterloo and Guelph, approximately an hour from Kincardine, Goderich, London, and others. We are well worth the drive though to see our constantly changing inventory of high quality Canadian furniture products, and we will even deliver it all back to your place at no added cost!
Q. What restrictions exist on my 'Conway Rewards Points'?
A. When you earn rewards points they do not become 'active' for 30 days. They are not redeemable on the original sale or any sale created within 30 days, and cannot be applied retroactively. The rewards dollars can be used on up to half of the value of a sale (max 50% of the value of the whole sale.) The rewards dollars can only be redeemed on 'ticket' prices (marked price-tag prices, before the inclusion of additional discounts).