Frequently Asked Questions:

Q: I live in Barrie / Windsor / Toronto / London (etc.), do you still deliver for free?

A: Yes - Conway's prices include the HST and delivery within SW Ontario. We don't draw borders - we agree to do deliveries based on the circumstances of the order. For example: if you have placed a large order we will make sure to organize a truck going your way - no matter what. For smaller orders we will need to ask you to be more patient for the delivery -  as we wait for more deliveries in your area, so as to keep our environmental impact as small as possible.

Q. What is not covered by the Conway 7-year Fabric and/or Leather Protection plans?

A: The protection does not cover against damage/stains from Pets, intentional damage, ink stains, or acts of god. Other stains or damage are covered under you warranty for a period of 7 years from the day of delivery.

Q. I bought a chair 5 years ago from Conway and it has started to sag / get looser / make a noise / feel uncomfortable - what can Conway do?

A. Call us! Our staff have the ability to diagnose and service issues in your furniture, from broken springs to foam that is just 'getting old', Conway can help! If your piece is still under warranty the work will be done at no cost to you - if it is out of warranty there may be a small change just for the cost of the parts. Conway is here to help you for the life of your furniture. When in doubt just call us at 519-291-3820!