Toll Free: 1-800-365-9127
Local: 519-291-3820

5663 Line 86 (Just east of Listowel) | Listowel, ON N4W 3H2

New furniture is an investment, and one that you can protect with a regular cleaning regimen - because really, we know you want your furniture to last as long as possible! 

Below is an outline of the types of products you will find at Conway furniture - Leather, Upholstery, Microsudes, Wood products (tables, case-goods), man-made materials, Mattresses, and Flooring - for each of which we have briefly described their characteristics, their particular care needs, and a description for how to deal with issues if they arise.

If you have any questions that aren't addressed in this guide please check out Frequently Asked Questions page, or feel free to call us up and ask! 519-291-3820



Real leather is generally a fantastic and durable cover for your furniture - however all cuts of leather are not equal. Leather is graded based on how it is produced, and which pieces of hide are used.

Read more about types of leather here.

If you purchased Conway Leather Protection with your new furniture, your piece was treated with a leather moisturizer spray before it was delivered to you. Keeping leather properly hydrated is important to prolonging its good looks and charm. After approximately 3 years you may want to re-treat your furniture with the leather moisturizer that was also provided to you on delivery. If you have have questions about this process call Conway first at 519-291-3820.

Regular care for leather furniture should consist of:

  • Weekly dusting / vacuuming when you clean your room. This is to keep dust from settling on and being worked into the leather - thus weakening it.
  • Re-applying leather moisturizer after a number of years of use, to prevent the leather from prematurely drying out (cracking).

Cleaning care for leather furniture that has been spilled on:

  • Determine the kind of leather you are handling. Make sure it is a real leather sofa you want to clean and not a suede couch. More about how to clean a microsuede couch here.
  • You will find cleanability information on the tags on the furniture or in the written material piece that comes with it. If you are unable to find this information, contact Conway first for more information.
  • Dab and twist with a lint-free cloth on the stain, try to remove as much of the liquid as possible.
  • Depending on your type of leather, use a clean cloth with a small amount of cold water and dab at the stain. Remove continuously dab up excess liquid with a second cloth.
  • Depending on your type of leather, use the leather cleaner included in your Conway Leather Protection kit that was delivered to you with your sofa.
  • If the stain persists, call Conway and have your sofa cleaned under Conway Leather Protection plan, for 7 years from the date of delivery.
  • Conway also recommends professional cleaning services from Durrer Group Carpet / Upholstery cleaning.


    Fabric upholstery varies by grade, and can vary widely in cleanability and delicacy depending on what its made of and how it is produced. Generally though upholstery is a goog long-lasting cover for your furniture. If you purchased Conway 7-year Fabric Protection your furniture was treated with a dust-repellant layer before it was delivered to you - so just a little regular care and knowledge for how to care for and clean your new upholstery will allow you to prolong its life for as long as possible.

    Regular care tips for fabric / upholstery:

    • Upholstery can be degraded by dust. Vacuum your upholstery as often as you vacuum your house (try for weekly)
    • Fluff and primp cushions to keep padding from migrating, especially ones you use often.
    • Make sure seat-cushions are pushed in to avoid fabric pulling

    Stain Cleaning tips for fabric / upholstery:

    • There is information about cleanability and product contents on the tag on the bottom of your furniture - read it to determine if you can use water, solvents, both, or just vacuuming when cleaning your sofa.
    • Generally a spill / stain should be immediately dabbed up with a dry, lint-free cloth. Remove as much liquid as possible by dabbing, do not rub.
    • Depending on your upholstery material, dab using a cool damp cloth, and alternate with a dry cloth dabbing up as much liquid as possible. Repeat this process until the stain fades.
    • If you purchased Conway Fabric Protection, (depending on the type of upholstery material you have) use the cleaner bottle provided to you on delivery. (Test in an inconspicuous area first), spray lightly on the stained area. Dab with a dry or damp cloth (check your label!) and remove as much of the stain as possible,
    • If the stain persists and you purchased Conway Fabric Protection, call Conway to have your furniture cleaned within 7 years of delivery.

      Microsuede / Microfiber

      Microfibre or Microsuede fabric should come with a cleanability tag, similar to other fabrics, that will inform you which cleaning products if any can be used to treat stains on your furniture.

      Conway 7-year Fabric protection is available on microfiber however due to the nature of the product it cannot be treated with the dust-repellent spray that we use on other fabrics. The protection in this case covers cleaning of accidental stains and repair of accidental rips/tears or seam separations for the period of 7-years from the date of delivery.


      Wood Furniture Care

       Like other products at Conway, wood furniture can come in a few different varieties from solid wood furniture to those made with wood veneers and furniture-board (MDF).

      Solid-wood Furniture

      • Solid wood pieces are susceptible to changes in humidity. For homes in Canada this means providing an optimal 50% humidity year-round to avoid cracking and splitting of the wood. Cracking can be prevented through special curing and kiln-drying processes, however even the best pieces will be susceptible to extreme changes in humidity.
      • Solid wood furniture should be dusted regularly to prevent the buildup of grime in hard-to-clean places, and to protect the wood finish.
      • Some pieces can be treated with oils or cleaner products, but Conway does not advise this as necessary so you do so at your own risk. Make sure to follows guidelines and written instructions on your products, and try in a less-visible area first.

      Wood Veneers + Furniture Board (MDF)

      Many quality products these days are made of high-pressure fibre-boards made specifically for furniture. These products are lighter weight than solid-wood furniture, while staying strong, offering more resilience to humidity changes, and are less likely to suffer from factory defects or need service.

      • Dust veneer products whenever you dust the rest of the house, the same as solid-wood furniture.
      • Use a damp cloth to remove spilled / dried stains substances from the veneer. Don't allow liquid to settle on the surface as this can cause peeling of the veneer.
      • If you notice the veneer peeling before the warranty length of the product, call Conway at 519-291-3820 and we will come have a look!

        Man-made materials

        Furniture made of or covered with man-made materials is often some of the most resilient to damage and easiest to clean. Here are a few brief cleaning tips for man-made products such as laminate table-tops, plastics, coated metals, glass, etc.

        • Dust is your enemy. Dust can scratch glass, tarnish metal and fade plastic. Simple dusting and regular cleaning is the biggest thing you can do to care for your new furniture.
        • Clean glass with approved cleaner for a streak free finish.
        • Dry up stains immediately, especially on metal finishes as they can tarnish, or on laminate which could seep in and cause peeling.


          Mattresses are quite susceptible to stains. They are large and very difficult to clean, which means it is best practice to protect your mattress from stains with a mattress protector.

          A mattress protector with your mattress purchase from Conway also allows you 30 days to evaluate your mattress, and allows you to trade up to a different mattress if you dont find it comfortable.

          If you experience a stain on your bed:

          • Dab up the spill
          • Dab with cool damp cloth and remove excess moisture with second dry towel.
          • Try a water-based fabric cleaner, allow to dry fully (beware of chemical cleaners - you have to sleep on that afterwards!)


            Flooring care depends on the type of flooring you have:

            Hardwood Floors

            • Do not allow moisture to settle into floor. Remove all spills immediately
            • Clean only with approved wood-safe cleaners. Call Conway if you have questions.
            • Humidity in house needs to be maintained around 50%, year-round.

            Laminate Floors

            • Mop up all spills immediately, do not allow moisture to settle on Laminate.
            • Use only approved cleaning products.

            Vinyl & Luxury Vinyl

            • Vinyl is generally very resilient to moisture, however you should still not allow liquid/spills to settle for long.
            • Regular cleaning reduces wear on the flooring surface.

            Tile Floors

              • Tile floors are very durable to moisture, but spills should still be cleaned immediately.
              • Sweep and mop the floor regularly to prevent dirt to tarnish the surface, especially for smooth and glossy finishes.

                Want to learn more about furniture, design, and Conway? Visit our Blog!